Evaluating a Commercial Security Systems Provider

Before selecting a commercial security system supplier for your business you should carefully evaluate bids using criteria other than price.

This post offers tips on what to look for when reviewing proposals and evaluating a potential business security system provider.

The maxim: “You get what you pay” is true, especially when it comes to business contracts of any type. As a business person, you probably know this. Price does not always reflect value and quality, on the high-end or the low end.

Here some factors we suggest you consider before making a final decision to sign a contract for business security technology, whether it’s a full IP video surveillance system with remote monitoring capabilities or something as straightforward as basic intrusion detection technology or an access control system.

Market Segments & Industry Niches in Commercial Security Systems

Are you the “ideal client” for the provider you’re considering working with.

In other words, consider whether your business will be a priority to the security system provider. If you are unsure, ask them.

You want your business to fall within the “sweet spot” market sector that your security system provider serves.

If you’re too large for the system provider, they may struggle to deliver the type of service you need. If you’re too small, they may not be as responsive as you would like.

If you’re in the wrong geographic location for system servicing you may run into problems, as well. For instance, a qualified and authorized repair provider may not be in your area.

Huge global security systems providers may not have the motivation to be responsive to medium and small manufacturing operations, commercial warehouses or retailers.

One-off technicians who get leads through web-generated referral sites may not have the resources to be responsive even if they are otherwise competent, qualified and ethical.

We are locally-owned, based in Birmingham, and have a long history of successful video security services across Central Alabama. We serve all of Alabama and we know what we do well.

Our business is commercial security systems and related technology. That’s what we do.

Security Technology Specialities

Make sure the provider you’re hiring specializes in the technology you need for the application you need.

Our focus is the commercial security market looking for high-definition, IP video surveillance solutions with remote monitoring capabilities. We also provide access control technology solutions, panic buttons, and similar. We don’t serve the residential market sector.

Some companies have a history in analog CCTV systems that don’t offer remote monitoring and yield blurry images, burglar alarms, or off-the-shelf solutions for residential video security.

Proprietary Technology or Open Systems

Many large global commercial security systems providers use proprietary technology that locks you into their system. Your area may be limited to one authorized repair shop, which can delay response time if a repair is needed.

Proprietary security technology also locks you into a system that can slowly become obsolete unless you shell out additional capital for expensive infrastructure upgrades.

Related to this is the question of who owns the security equipment. Are you buying the equipment or just leasing it on a long-term contract.

Remote Service Capabilities

Can your provider handle remote monitoring?

The average van role in the security industry is $250. Be sure to ask about the minimum service charge under your proposed contract.

Proactive Service Record

Even if you fit the sweet spot for the supplier, you want to select a company that has a positive record of delivering proactive service to its customers and clients.

Do your homework. Ask for references.

Does the security system supplier respond immediately to phone calls?

Offer recommendations about upgrades as the technology evolves?

Proactively follow-up on a regular schedule to make sure the system is working as intended?

Make An Informed Choice

When you sign on the dotted line, you’re committing to a business relationship and to a substantial investment in your business. Take the time to make sure the security systems provider is the right one.

Vulcan Security Systems in Birmingham, Alabama offers business security system solutions throughout Alabama. We’re locally-owned and offer proactive service to clients from Huntsville to Dothan and all points in between.